Refund policy

Thank you for shopping at Chloe de Bloom. Because our products are fresh and perishable, we have established a specific policy regarding order cancellations, returns, and refunds to ensure a fair and transparent experience.

1. Order Cancellation Policy

  • Standard Floral Arrangements: Customers can request to cancel their order and receive a full refund at least 24 hours prior to the scheduled delivery date.

  • Custom, Special Orders or Same-Day Delivery: We strictly reserve the right to refuse any order cancellation, modification, or refund request once the production/floral arrangement process has begun or after the order has been dispatched.

  • How to Cancel: To request a cancellation, please contact us immediately at sale@chloedebloom.com with your order number.

2. Return Policy for Perishable Goods

  • Non-Returnable Items: Due to the perishable and custom nature of fresh flowers, plants, and floral arrangements, we do not accept physical returns of the items once they have been delivered.

  • Damages and Issues: We strive to deliver flowers in perfect condition. Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 24 hours of delivery at sale@chloedebloom.com.

  • Required Evidence: Please provide your name, order number, and clear photographic or video evidence showing the damaged or incorrect item.

3. Refund Policy & Process

  • Evaluation & Approval: Once we receive and review your email and evidence, we will notify you of the approval or rejection of your claim. If approved, we will offer either a complimentary product replacement or a refund.

  • Refund Method: All approved refunds will be automatically credited back to your original payment method used during the purchase.

  • Return Shipping & Costs: Since we do not require the physical return of perishable flowers, customers will not be charged any return shipping fees. If a product replacement is issued due to our error, Chloe de Bloom will fully cover the redelivery costs.

  • Processing Time: Please allow 10 to 15 business days for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sale@chloedebloom.com.

Thank you for choosing Chloe de Bloom.